01. Introduction

The Miami-Dade Tax Collector Human Resources Intranet is designed to provide employees with a centralized, secure, and reliable platform for accessing essential HR information, policies, and services. This internal system supports efficient communication, streamlined administrative processes, and consistent access to organizational resources.

Through this intranet, employees can view their training requirements, review workplace policies, submit HR-related requests, and access important documents. The goal is to enhance the employee experience by improving access to accurate information and supporting transparent, well-structured HR operations.

02. HR Policies and Employee Guidelines

The HR Policies section contains the official rules and guidelines that govern the workplace. These policies help ensure compliance with Miami-Dade County standards while promoting professionalism, safety, and fairness across all Tax Collector offices.

This section typically includes:

• Employee Handbook

• Code of Conduct and Ethics

• Attendance and Leave Policies

• Workplace Safety Procedures

• Anti-Discrimination & Harassment Policies

• Benefits and Leave Programs (FMLA, Sick Leave, Bereavement, etc.)

• Customer Service Standards

Employees are responsible for reviewing and complying with these policies. Any updates made by Human Resources will be published and accessible in this section.

03. Employee Services and Requests

The Employee Services area allows staff to access tools and submit requests directly to Human Resources. This centralized system helps streamline response times and ensures that all requests follow the appropriate workflow.

Common request types include:

• Vacation / PTO Requests

• Sick Leave Notifications

• Leave of Absence (LOA) Requests

• HR Support Inquiries

• Change of Information (address, phone, emergency contact)

• Training Assistance Requests

Each submitted request is tracked through the intranet and routed to the appropriate manager or HR representative for approval or follow-up.

04. Training and Professional Development

The Training Center provides employees with access to required and optional courses offered by the Tax Collector’s Office and Miami-Dade County. This section helps ensure that employees remain compliant with mandatory training and supports ongoing professional development.

This section includes:

• Mandatory Annual Trainings

• Customer Service Training

• Safety and Compliance Courses

• Technical Skills Development

• Certificates of Completion

• Training Progress Dashboard

Managers may also review team training completion rates to ensure compliance across all divisions and office locations.

05. Employee Directory and Organizational Structure

The Employee Directory allows staff to quickly locate coworkers across different Tax Collector branches, divisions, and teams. Each entry may include a phone number, work location, division, and supervisor information.

The Organizational Structure section provides:

• A visual organizational chart

• Division and unit-level reporting structures

• Contact information for supervisors and managers

These tools promote inter-department communication and enhance collaboration between offices.

06. Contact and Support

For assistance with HR matters, employees may use the Contact page to reach the HR department directly. Employees can submit questions, request help with intranet features, or inquire about workplace policies.

This page typically includes:

• HR email and phone information

• Office address and hours

• Google Maps office location (for internal reference)

• A general support form for employees

The objective is to ensure that every employee has clear, easy access to support whenever needed.