Overview

The Driver License Training program provides Miami-Dade Tax Collector employees with comprehensive learning materials, operational guidelines, and service procedures related to Florida Driver License issuance and support. This training ensures staff members are knowledgeable, accurate, and compliant when assisting residents.

Goal

The goal of this program is to equip employees with the knowledge and skills required to confidently support Driver License services while maintaining compliance with state regulations and internal operational standards.

What the Training Covers

• Overview of Florida Driver License requirements and classifications

• Eligibility rules, documentation requirements, and REAL ID standards

• Step-by-step service procedures for issuing, renewing, or replacing licenses

• Special cases, including out-of-state transfers, name changes, and status checks

• System and terminal workflow training

• Fraud prevention and identity verification protocols

• Customer service best practices for high-volume environments

• Links to official state resources and training videos

Benefits for Employees

• Build confidence in assisting the public with accurate information

• Reduce errors by following standardized procedures

• Understand state compliance requirements and documentation rules

• Improve customer service efficiency and accuracy

• Strengthen readiness for front-line and cross-trained positions

Why It Matters

Driver License services are among the most frequently used and highly regulated functions in the Tax Collector’s Office. Ensuring employees are trained and up to date helps maintain compliance, efficiency, and a positive service experience for Miami-Dade residents.