Overview

The Job Aide / Desk Reference section offers employees practical, easy-to-use guides designed to assist with day-to-day duties across the Miami-Dade Tax Collector’s Office. These documents provide step-by-step instructions, operational workflows, and essential information needed to perform tasks accurately and efficiently.

Goal

The goal of this resource is to ensure employees have immediate access to the information they need—right at their workstation—so they can deliver consistent, compliant, and high-quality service.

What This Section Includes

Step-by-Step Task Guides

• How to process common transactions

• Required verification steps

• System navigation instructions (FRVIS, DL system, Tax systems, etc.)

• Desk procedures for Motor Vehicle, Driver License, Real Estate Tax, and BTR

Quick Reference Sheets

• Documentation requirements

• Fee charts and payment guidelines

• Exception-handling procedures

• Escalation paths and supervisor contact protocols

Operational Standards

• Compliance reminders

• Service accuracy expectations

• Fraud prevention checkpoints

• Professional conduct guidelines

Printable Desk References

• Laminated desk cards

• Counter reference sheets

• “Cheat sheets” for new hires

• Department-specific quick guides

Benefits for Employees

• Immediate access to accurate task instructions

• Reduces errors and improves service consistency

• Helps new employees learn processes more quickly

• Supports cross-training between departments

• Improves confidence and job performance

• Ensures compliance with state and county policies

Why It Matters

Desk references play a key role in supporting efficient and accurate service delivery, especially in high-volume front-line environments. Providing employees with clear, accessible job aides helps maintain standardized operations across all Miami-Dade Tax Collector offices.