Overview

The Real Estate, Taxes and Permits Training program provides employees with detailed guidance on processing and supporting services related to property taxes, assessments, tax certificates, business tax receipts, and county permits. This training ensures accuracy, compliance, and consistency across all Tax Collector locations.

Goal

The goal of this program is to equip employees with a strong understanding of Real Estate tax laws, billing cycles, assessment processes, and permit requirements, enabling them to confidently assist residents and maintain high service standards.

What the Training Covers

Real Estate and Property Taxes

• Structure of the Florida property tax system

• Key terms: assessed value, taxable value, exemptions, millage rates

• Understanding the roles of the Property Appraiser vs. Tax Collector

• Annual tax bill cycle and collection timeline

• Partial payments, installment plans, and delinquency procedures

• Tax certificate sales and redemptions

• Escrow and mortgage company processes

Business Tax Receipts (Local Business Tax)

• Business classifications and fee schedules

• New business registration requirements

• Renewal process and deadlines

• Penalties for late payments

• Required state licenses and compliance verifications

• Exemptions and special case processing

Permits and Related Services

• County permit types processed through the Tax Collector

• Verification of required documents

• Fee structure, issuance, and renewals

• Interagency coordination (e.g., Code Enforcement, Regulatory Departments)

Systems and Workflow Training

• Navigation of REAL, BTR, and tax collection systems

• Searching, verifying, and updating property or business records

• Reviewing tax history, receipts, notes, and payment logs

• Processing payments and managing exceptions

• Ensuring accuracy and preventing duplication

Benefits for Employees

• Gain deep knowledge of property taxes, assessments, and business permitting

• Improve accuracy and confidence while assisting customers

• Reduce service errors by following clear policy-based procedures

• Strengthen compliance with state statutes and county regulations

• Enhance readiness for cross-training and role advancement

• Improve communication when assisting residents with multi-agency processes

Why It Matters

Real Estate taxes and business permits directly impact county revenue and resident services. Proper training ensures employees deliver accurate information, maintain regulatory compliance, and uphold the professional standards expected within the Miami-Dade Tax Collector’s Office.