Overview

The Office Operations and Miscellaneous Training program provides employees with essential knowledge and practical skills needed for daily administrative and operational tasks within the Miami-Dade Tax Collector’s Office. This training supports efficiency, accuracy, and consistency across all service centers.

Goal

The goal of this program is to prepare employees for the diverse tasks they may encounter while supporting office operations, ensuring high standards of service and operational excellence.

What the Training Covers

General Office Operations

• Daily opening and closing procedures

• Office equipment use (printers, scanners, terminals, call systems)

• Supply management and administrative duties

• Front desk standards and customer flow procedures

• Communication protocols between departments

Administrative & Clerical Tasks

• Document management and filing requirements

• Email and phone etiquette

• Handling incoming mail, forms, and interoffice communication

• Recordkeeping and compliance documentation

• Completing reports and daily logs

Operational Systems & Technology

• Basic navigation of internal systems (FRVIS, DL, Tax, BTR, etc.)

• Workstation setup and troubleshooting basics

• Password, security, and system access policies

• Digital tools and resources for office productivity

Miscellaneous Training Topics

• Handling special customer situations

• Managing waiting room flow and queue systems

• Safety protocols and emergency procedures

• ADA awareness and accessibility standards

• Professional conduct and ethical expectations

• Interagency coordination and referral steps

Benefits for Employees

• Gain confidence in managing administrative and operational tasks

• Improve consistency across all Tax Collector office locations

• Strengthen multitasking and organizational skills

• Reduce workflow errors and delays

• Support smooth office operations, even during high-volume days

• Prepare new hires and cross-trained staff for a variety of tasks

Why It Matters

A well-organized and well-trained staff ensures that every office within the Miami-Dade Tax Collector organization operates efficiently. This training supports employees in delivering high-quality public service and maintaining professional standards across all daily operations.